Play with a Pro Help Centre – How can we help?

Featured articles

• Re-scheduling versus Cancelation of a lesson
• What are the technical requirements to have an online lesson?
• I forgot my password

Troubleshooting

• The other person cannot see or hear me
• I can't hear the other person
• The connection quality is not optimal
• The volume is very low
• Top 3 trouble-shooting tips
• The sound quality is poor
• The video quality is poor
• Is it normal that my computer fan is so loud?

How to

• Start a lesson
• Adjust audio input levels
• How can I use my external microphone?
• Adjust audio output levels

Setup Advice

• External Microphones
• The importance of Lighting
• Mac-specific settings
• Room acoustics

FAQ for Masterclass Videos

• FAQ

Student

General FAQ

• What are the technical requirements to have an online lesson?
• I forgot my password
• How do I pay for lessons?
• How much do lessons cost?
• Cancellation Policy
• Is Play with a Pro using Skype?

For Teachers

• Re-scheduling versus Cancelation of a lesson
• FAQ for Teachers